Terms and Conditions

General terms and conditions of business

 

1. Scope

These terms and conditions apply to all services and offers from lisi-bisi (excluding catering services) within the following business areas:

• Delivery service

• Outdoor activities (e.g. picnic, fondue backpack)

• Gift items and packages

• Events (e.g., functions)

• Shopping service

These services are hereinafter collectively referred to as "your order".

 

2. Authorized to order
Orders are possible for all persons aged 14 and over.

1. Your order includes the edible and drinkable contents:
   Baskets, backpacks, packaging jars, labels and other accessories remain the property of lisi-bisi and will be collected again AFTER the experience (excluding shopping service and gift baskets).

2. Order deadlines
   Please order at least 24 hours in advance.
   Your delivery will take place the following day within the regular delivery hours – or on a date of your choosing.
   Spontaneous inquiries? Please send an email to info@lisi-bisi.ch.

3. Allergies & Intolerances
   Better safe than sorry: If you or anyone in your group has any allergies or intolerances, please contact us in advance. Together we'll find a suitable solution!

 

Delivery terms

1. Deliverable locations
   We deliver to locations (chalets, apartments, houses, picnic areas, etc.) that are easily accessible by car.

2. Special places
   We are happy to deliver to destinations that can only be reached on foot or with a special driving permit (e.g. alpine huts or remote locations) upon request.

 

Cancellation policy

Up to 72 hours (3 days) before delivery/event: minimum CHF 50.00 processing fee.

From 72 hours to 0 hours before delivery/event: 100% of the total amount

Undeliverable (without guest present): 100% of the total amount

Postpone your order to another possible date: up to 24 hours before delivery - free of charge

 

contact

lisi-bisi by Marlies Garbani

Tel: +41 79 398 88 53 (Monday - Friday: 8am - 5pm)

Email: info@lisi-bisi.ch

 

Youth protection: Age limits for the sale of alcohol

Switzerland has clear legal regulations regarding the protection of minors in relation to alcohol. These regulations serve to protect children and young people from the health risks of alcohol consumption.

Under 16 years of age: The sale of any alcoholic beverages, including beer and wine, is prohibited.

Ages 16 to 17: The sale of fermented alcoholic beverages such as beer, wine, cider, and sparkling wine is permitted. However, the sale of spirits (aperitifs, alcopops) is prohibited.

Ages 18 and up: The sale of all alcoholic beverages is permitted.

 

ID check:

Please have official identification readily available when placing an order or receiving a delivery containing alcoholic beverages.

Alcohol will only be sold to persons of legal drinking age. Please note: No alcohol can be sold without valid ID. A refund is unfortunately not possible in this case!