Terms and Conditions

General terms and conditions of business

1. Scope

These General Terms and Conditions apply to all services and offers from lisi-bisi (excluding catering offers) within the following business areas:

• Delivery service

• Outdoor activities (e.g. picnic, fondue backpack)

• Gift items and packages

• Events (e.g. catering, events)

• Shopping service

These services are hereinafter referred to collectively as “your order”.

2. Authorized to order
Orders are possible for anyone aged 14 and over.

1. With your order you acquire the edible and drinkable contents:
   Baskets, backpacks, packaging jars, labels and other accessories remain the property of lisi-bisi and will be picked up AFTER the experience (except for shopping service and gift baskets).

2. Order deadlines
   Please order by 3:00 p.m. the day before at the latest.
   Your delivery will be made the following day within regular delivery times – or on a date of your choosing.
   Any spontaneous inquiries? Feel free to email us at info@lisi-bisi.ch.

3. Allergies & intolerances
   Better safe than sorry: If you or anyone in your group has any allergies or intolerances, please contact us in advance. Together we'll find a suitable solution!

Delivery conditions

1. Deliverable locations
   We deliver to locations (chalets, apartments, houses, picnic areas, etc.) that are easily accessible by car.

2. Special places
   We are happy to deliver to destinations that can only be reached on foot or with a special driving permit (e.g. alpine huts or remote locations) on request.

Cancellation policy

up to 72 hours (3 days) before delivery: min. CHF 25.00 processing fee

from 72 hours – 24 hours before delivery: 50% of the total amount

from 24 hours – 0 hours before delivery: 100% of the total amount

Undeliverable (without guest on site): 100% of the total amount

Postpone order to another possible date: up to 24 hours before delivery - free of charge

contact

lisi-bisi by Marlies Garbani

Tel: +41 79 398 88 53 (8 a.m. - 5 p.m.)

Email: info@lisi-bisi.ch

Protection of minors: Age limits for the sale of alcohol

Switzerland has clear legal regulations regarding the protection of minors in connection with alcohol. These regulations serve to protect children and young people from the health risks associated with alcohol consumption.

Under 16 years: The sale of any alcoholic beverages, including beer and wine, is prohibited

16 to 17 years: The sale of fermented alcoholic beverages such as beer, wine, must, and sparkling wine is permitted. However, the sale of spirits (spirits, aperitifs, alcopops) is prohibited.

From 18 years of age: The sale of all alcoholic beverages is permitted.

ID check:

Please have government-issued ID ready when ordering or delivering alcoholic beverages.

Alcohol is only sold within the legal age limit. Please note: Alcohol cannot be served without valid ID. Refunds are unfortunately not possible in this case.